Frequently Asked Questions 

Shopping:

I can't find a product. How can I place a special order?

Simply contact us and we will discuss your options for finding the item you are looking for.

How do I add items to my Shopping Bag?

After selecting the specific product, click on the "Add to Cart" link located on every product detail page.

How do I remove items from my Shopping Bag?

While you're in the shopping bag area, click the "Remove" button located next to the item's name. There's also a "Remove All" button that allows you to clear all items from the cart at once.

How do I save the contents of my Shopping Bag?

Don't worry, if you place an item inside your Shopping Cart and leave the site, we'll remember your Shopping Cart contents for 24 hours.

Can I return or exchange a product?

Definitely. Read about our 100% money-back guarantee.

How do I know my order has been placed?

We'll send you an e-mail confirming the items you've purchased with an order number.

How do I order offline?

For telephone orders: Call 760.298.0717. Customer Service hours are 10 a.m. to 5 p.m. (PST) 7 days a week.

Can I cancel an order after it has been submitted?

No problem. Contact customer service at Customer Service at buddhas@samma-ajiva.com.

Or call 760.298.0717 days a week. Customer Service hours are 10 a.m. to 5 p.m. (PST) 7 days a week.   

Payment:  

What are my payment options?

We accept Visa, Mastercard, Discover, & American Express.

How do I redeem gift certificates?

Call 760.298.0717 and we will process your order for you. 
 

Membership Registration / Login:

Why should I set up an account?

It's free and it's easy. We like to think of it as convenience shopping because it allows you to keep all of your billing and shipping information securely saved in one place. Why enter in your information over and over again? It's just one more way to make your shopping experience effortless.

How do I register?

It's simple. Click on the "Register" link, located at the top of every page. Enter your contact information, choose your email address as your User Name, and create a password. Then, click "Continue".


How do I change my account information?

You can edit or delete your account information at any time. Just click on "My Account" on the top of every page. Revise your profile and click on the "Continue" button.

What if I forget my password?

At the log in screen, type in your email for your User Name and click on the "Login" button. We will send you an email reminder.  
 

SECURITY:  
 
Is it safe to use my credit card?

Definitely. The Samma-Ajiva site uses a Secure Server ID, ensureing that your shopping and billing information is encrypted and therefore protected from unauthorized users.
 
 SHIPPING:  
 
What are my shipping options?

We ship most of our U.S. orders via "Best Way" (USPS Priority Mail or UPS Ground),unless otherwise requested, including backorders and exchanges; however, PO box deliveries require USPS Priority Mail. Please allow 3 -7 days for delivery.

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What are the shipping costs?

Shipping/handling are approximately 15% of the price of the statue. Read more: Order Information page.